Which Subaru models are impacted by this recall?

  • 2019-2020 Subaru Ascents produced from February 22, 2018 - July 20, 2020
  • 2020 Subaru Legacy turbo models produced from July 15, 2019 - August 13, 2020
  • 2020 Subaru Outback turbo models produced from July 15, 2019 - August 13, 2020

Description of the Safety Recall:

Subaru reported a programming error in the transmission control unit (TCU) which can cause the trnsmission drive chain to slip.  Consistent slippage and wear of the guide chain could lead to a break resulting in loss of power and increasing risk of a potential crash.  Fragments from the chain guide would inhibit proper operation of the shift select mechanism which means your transmission would be toast!  We don't want that to happen to any of our customers so please continue to read.

How is it fixed and how long will it take?

Subaru is currently working on supplying their dealers with the parts and tools needed to make the repairs.  Supply chain and global manufacturing issues from the pandemic have slowed this process.  The manufacturer expects some parts and tools to arrive at dealerships sometime in Summer 2022 and repairs could begin in some areas in August of 2022. Subaru Service departments will then be able to analyze your TCU's historical data for signs of chain slippage.  Your chain guide and chain will be visually inspected. The transmission assembly will be replaced at no charge to the customer if the chain guide is damaged and your TCU will be reprogrammed.

Subaru recall wrk-21 
What should I do if I think my vehicle is affected?
Call Evergreen Subaru's Service Center at (207) 513-3939 to verify that the recall does apply to you and to schedule an appointment. Or use the link above to check your vehicle by VIN# to see any current recalls on your Subaru.